Returns & Refunds Policy
Last Updated: 2026
At SivaDigital, we sell digital products only. Because digital products are delivered instantly and cannot be returned in the traditional sense, our refund policy differs from physical product stores.
1. Digital Product Nature
All products sold on sivadigital.net are digital goods delivered electronically through platforms such as:
- Telegram
- Email or access instructions
Once a digital product has been delivered, it cannot be physically returned.
2. Refund Eligibility
Refunds may be considered only under the following circumstances:
- The product was not delivered.
- The delivered product is completely inaccessible or unusable.
- A duplicate payment was made accidentally.
Each request is reviewed individually by our support team.
3. Non-Refundable Situations
Refunds will generally not be issued in the following situations:
- You changed your mind after purchase.
- You no longer want the product.
- You misunderstood the product description.
- You fail to follow instructions provided for product access.
- Delivery has already been successfully completed.
4. Refund Request Process
If you believe you qualify for a refund, contact us within a reasonable time after purchase and provide:
- Your order details
- Proof of payment
- A clear description of the issue
Our team will review the request and respond as soon as possible.
5. Delivery Issues
If you do not receive your product, please contact our support team first. Most delivery issues are resolved quickly through Telegram or WhatsApp communication.
6. Payment Disputes
Customers are encouraged to contact us before opening a payment dispute. We aim to resolve issues quickly and fairly.
7. Contact Support
For refund or delivery support, contact us:
- Email: contact@sivadigital.com
- Telegram: @SivaDigital1
- WhatsApp: +44 7407 236665